Refund Policy

OVERVIEW

Defective or Damaged Products: If you receive a faulty or damaged product, please contact us at purebasics2@gmail.com  immediately after receipt. We will provide a replacement or full refund.

Returns: We offer a 30-day return policy. To qualify for a refund, the product must be in the same condition as received (unused, with tags, and in the original packaging). Please contact us at purebasics2@gmail.com to initiate the return.

After your request is approved, you will receive further instructions. For any questions or returns, please reach out to purebasics2@gmail.com

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, so we can address the issue.

We will notify you once your return has arrived and whether your refund has been approved. If approved, the refund will be processed within 10 business days using your original payment method. Please note that delays may occur while your bank or credit institution processes and posts the refund.

Lost or Stolen Packages: We are not responsible for lost or stolen packages confirmed to be delivered. We can provide delivery confirmation for your investigation.